- Extensive eCommerce integrations
- Integration with carriers
- Customizable tracking page
- Email notifications
- SMS notifications
- Shipment visibility and basic analytics
Proactive shipment tracking that delights your customers, reduces WISMO tickets, and optimizes your delivery performance.
Trusted by the world’s biggest brands
Once customers have clicked the 'buy' button, their only concern is their package. Where is it? When will it arrive? Is it safe? But scattered updates, shipment incidents, and delayed arrivals will only deliver one thing: unhappy customers and overwhelmed support agents.
Trusted by the world's leading retailers, AfterShip Tracking enables proactive and automated delivery updates that forefront your brand. Resolve exceptions before customers notice and get shipping performance insights to optimize your long-term carrier strategy as your retention rate and NPS grow on autopilot.
Deliver a branded experience with proactive communication to drive customer loyalty.
views per order on branded tracking page
Branded tracking page
Bring customers back to your website with a tracking page on your own domain, in your own ecosystem. Style it with your own brand assets for a seamless buyer journey.
Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.
Flexible messaging channels
Send personalized notifications through customer-preferred channels, including email, SMS, WhatsApp, and Facebook. Delight customers with positive engagements across multiple touch points.
Shipping feedback collection
Proactively address and remedy unfortunate delivery experiences. Allow customers to provide feedback at the right time, before they escalate frustrations on social media.
Quickly expand into new regions with auto-translated shipment updates on branded tracking pages and notifications. Offer a native language experience to your customers in every country.
Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.
Reduce service workload with real-time tracking data on a centralized dashboard.
reduction in WISMO tickets
Shipment visibility dashboard
See all your shipments in one centralized portal and filter by status, destination, carrier, and more. Use the insights to resolve delivery exceptions, reassure customers, and reduce WISMO inquiries.
Standardized shipment statuses
Organize delivery statuses of all your shipments at global scale. Automatically categorize shipments by 7 delivery statuses and 33 sub-statuses across 1,000+ carriers worldwide.
Normalized carrier data
Bring together and compare tracking data from different carriers in different formats. Save time on collecting, cleaning, and analyzing data across all carriers thanks to automated normalization.
Get immediate and automated status updates from all your carriers. Always keep your customers informed with the latest updates and save support agent time with no need to manually retrieve statuses.
Avoid errors on shipment statuses when tracking numbers don't match the carrier. AfterShip's AI cross-checks tracking numbers to detect the right carrier and update shipment tracking status.
Make smarter shipping decisions with insightful supply chain metrics.
decrease in lead times to certain destinations
Improve your on-time rate to foster long-term loyalty. Use the on-time report to identify carriers (and their routes and locations) who are least likely to meet their SLA.
Transit time report
Dive into your delivery transit time performance to understand where and when longer deliveries are occurring. Analyze your transit time by carrier, service type, region, and other parameters.
Monitor which carriers and delivery routes have fewer exceptions and failed delivery attempts. Use the data to adjust your last-mile strategy and carrier choices to drive better delivery performance.
Customer engagement report
Reveal which parts of your post-purchase experience customers engage with, then adjust to drive more clicks and revenue. Get all data including tracking page visits, CTR, and shipping reviews.
Carrier data lake
Analyzing historical shipping performance across carriers is crucial for customer experience improvement. Trace up to 3 years of historical delivery exceptions and carrier data reports.
Leverage our global network of carriers, postal services, last-mile delivery couriers, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, including local delivery services.
Easily plug into our native integrations with major eCommerce platforms and apps, such as Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo, Zendesk, and Attentive.
Designed for easy engineering. Get the most robust multi-carrier tracking APIs and webhooks to save your time on shipment tracking integrations with 1,000+ worldwide carriers.
“We use AfterShip data to target where are our customers are, what regions and lanes we are missing on, and to identify where’s our opportunity to improve our service month over month.”
“We’ve had a lot of customers reaching out to us saying, “Wow, what a great service!” rather than coming to us when that's a problem.”
"We knew there was a disconnect and AfterShip provided us with the data to formulate a strategy to approach the issue."
"AfterShip is the most advanced shipment tracking solution in the market. It only took 1-2 weeks for our engineers to implement."
"Our work with AfterShip is an important part of our mission to make cross-border shopping easy. "
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.