Features
What's in Standard:
- 24/7 live chat
- 24/7 email support
- Response time: 10 mins (live chat) and 1 business day (email support)
- Self-service help center
Support plans
Standard
Free
Included with all our plans
Silver
20%
of the product subscription fee
With a $200/mo minimum per product
Features
Everything in Standard, plus:
- Response time: 10 mins (live chat) and 2 hrs (email support)
- Dedicated customer success manager
- Dedicated onboarding manager
- Account health checks
- New feature updates
- Best practice recommendations
- Additional carrier support for AfterShip Tracking: $5,000 per carrier
- 99.9% uptime SLA
Gold
30%
of the product subscription fee
With a $400/mo minimum per product
Features
Everything in Silver, plus:
- Response time: 2 mins (live chat) and 15 mins (email support)
- Critical issue updates every 30 min
- Developer support
- Implementation consultant
- Key event management (e.g. BFCM)
- Quarterly account reviews
- Additional carrier support for AfterShip Tracking: 2 free per year, then $5,000 per carrier
- Additional carrier support for AfterShip Shipping: $8,000 per carrier
Full Comparison
Trusted by the world’s leading brands
Flexible collaboration, advanced security
Try the Team plan free
Allow your team to work across AfterShip products, while retaining control and ensuring security.
Team
Member access for growing organizations
$10
per member / month
Features
Key features:
- Access to all products
- 3 default roles
- Two-factor authentication (2FA)
- Single sign-on (Google, Shopify, BigCommerce)
Enterprise
Full customization and management options
Custom
Features
Key features:
- Enterprise single sign-on (SSO)
- Custom roles and permissions
- Sub-organization management
- Member management API
Security and prebuilt integrations included
40 apps and integrations
Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.
ISO 27001 certification
The world’s most rigorous standards for managing information security and privacy.
GDPR compliance
We are GDPR compliant to protect data and privacy in Europe.
Frequently asked questions
What’s your uptime guarantee?
AfterShip guarantees 99.9% monthly uptime guarantee. If it is not met, we’ll refund 10% of whatever you pay for the downtime period.
How do I switch to another plan?
What payment methods do you support?
Still have questions? We’re here to help
Connect with our team, and we’ll show you how to utilize your post-purchase interactions with your customers.
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