Flexible plans that grow with you

What's in Essentials:

• Automatic label generation

  Send labels along with shipping instructions to your customers automatically

  Requires Shipping plan >
• Branded returns page

  Give your customers an engaging and seamless return experience to improve brand loyalty

• Email notifications

  Proactively update customers on the status of their returns to drive loyalty and reduce inquiries

• Returns analytics

  See detailed data on return reasons, refund values, and the amount saved from offering exchanges

• Basic refund and exchange methods

  Allow customers to get a refund to their original payment method or a replacement of the same item

• Basic routing and eligibility rules

  Offer various return shipment options and set restrictions on what can be returned

Everything in Essentials, plus:

• Automatic returns approval

  Accelerate and automate your return process with the option to automatically approve different types of returns

• Create exchange orders in 1 click

  Create an exchange order on your Shopify store, right from Returns Center

• Multilingual returns page

  Ensure your customers get a localized experience with an automatically translated returns page

• Advanced return methods

  Allow customers to return items to a physical store, or keep the items with green returns

• Allowlist and blocklist

  Simplify your returns management by setting eligibility rules by product or customer

• Refund to store credit (Shopify Plus)

  Offer refunds to store credit in the form of gift cards to keep customers shopping and reduce your losses

Everything in Pro, plus:

• Auto-refund

  Process refunds faster to boost customer satisfaction and loyalty

  Requires Tracking plan >
• Exchange for other items

  Turn refunds into new orders by offering customers the option to exchange for a different item

• Offer extra credit for exchanges

  Incentivize exchanges and save on losses by giving customers extra credit to put toward an exchange

• Advanced eligibility rules

  Filter out unqualified returns by asking customers a question first, and set the return window by the delivery date

• Embedded returns page

  Give your customers a branded and seamless returns experience by embedding your returns page on your site

• Returns webhooks

  Keep better track of returns by sending status updates to your CRM, ERP, and warehouse management systems

Everything in Premium, plus:

• Custom ERP and carrier integrations

  We'll help you integrate with your ERP system and carriers

• Enterprise single sign-on (SSO)

  Improve security and make logging in easier for your members with OIDC- and SAML-based SSO

• Returns API

  Automate your return process and push order and product data to your branded returns page for easier returns and exchanges

• Partial return of bundled items

  Allow customers to return individual items instead of an entire bundle

• Custom API rate limit

  Our API rate limit scales with your business