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Features
- Enterprise SLA
- Dedicated account manager
- Quarterly account reviews
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Protection
Shipping protection software
World-class shipping protection that captures lost revenue, drives customer satisfaction, and optimizes claims operations.
Powered by
Trusted by the world’s biggest brands
Shoppers want faster resolutions for shipping incidents
With the number of lost, stolen, and damaged packages on the rise, shipping insurance is not a new concept. Unfortunately, when it comes to making claims, most of the time it results in disputes, lengthy processing, and endless waiting periods.
Powered by InsureShield®, AfterShip Protection offers better coverage, fast resolution, and flexible process management. Simply offer the add-on to customers when they buy from your store, and you can save your business from unnecessary financial loss, while your customers enjoy peace of mind.
Package protection that drives customer satisfaction
Create a fast- response process and provide full coverage to reduce customer churn.
95%
high claim-success rate
![Cover and claim easily]()
Key features
High claim-success rate
Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.
Quick claims approval
Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).
Full-value coverage
Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.
Global coverage
Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.
Cross-carrier coverage
Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.
No police report required
Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.
Allow customers every opportunity to protect their order with easy purchasing and affordable rates.
1.5%
of item value as coverage cost
![Enhance the eCommerce experience]()
Key features
Protection at cart or checkout
Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.
Affordable rates
Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.
Self-serve resolution center
Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.
Automated resolutions
Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.
Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.
120%
protected value to absorb expedited re-order costs
![Manage claims effortlessly]()
Key features
Claim management portal
Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.
Manual or automated submission
Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.
Claim-status notifications
Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.
Seamless integration
Multiple platform integrations
Integrate seamlessly and eliminate manual data reentry with platforms like Shopify and Shopify Plus without lengthy development. Just one-click, get the protection for your Shopify business.
Protection API
Designed for easy engineering. Feel free to integrate Protection API with your current tech stack and auto-extract relevant data to your own system.
Customized pricing tailored for your business
Enterprise
Insure orders against loss
Custom
What’s in store for you:
Features
- Custom integration
- Custom API rate limit
See how much you’ll save with AfterShip Protection
Insurance provider comparison
UPS | UPS/FedEx | AfterShip Protection | |
For a $200 package | You pay $2.45 | You pay $3.00 | Customer pays $2-3 |
Claim difficulty | Complicated | Complicated | Easy |
Get paid in | Weeks | Weeks | Days |
Supported carriers | Own | Own | All |
Savings calculator
$100
5,000
Savings = Average transaction value × (Annual shipment volume × 20% insured shipments × 4% orders lost/damaged)
$4,000 USD / year
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Recognized by G2.com for exceptional service
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Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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Enhance the entire post-purchase experience with our software
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